Data Privacy Notice for Website ‘Wild About Languages.com’ and other customer data held by us.

 

1. WHO WE ARE AND IMPORTANT INFORMATION 

Amy Wild and ‘Wild About Languages’. Contact us via email: wildaboutlanguages@gmail.com

 

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

 

Financial Data: For payment purposes we use secure Stripe payment facility. We do not store your bank or card details.

Transaction Data: We hold details of bookings you have made and other transactions for use as part of our records of interactions and bookings made.

Technical Data: Our online form collects your IP address used to complete the form and we use Google Analytics which may track your general location.

Profile Data: We will hold data regarding purchases and bookings including personal data you may have entered at the time of booking. This information is used to monitor communications and bookings. 

Usage Data: We keep a record of services you use from bookings you make with us.

Marketing and Communications Data: we collect information regarding your preferences in receiving marketing from our business. We do not share your information with third parties other than for legal reasons such as safeguarding.

 

3. HOW WE COLLECT YOUR PERSONAL DATA 

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

• We may collect technical data from the following parties:] • Analytics providers such as Google based outside the UK 

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe based in the UK.

• We collect personal data when you complete our website contact form and other forms we may need to enable you to order our services.

 

 

4. HOW WE USE YOUR PERSONAL DATA 

Purposes for which we will use your personal data. 

 

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

 

 

 

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order

including:

(a) Manage payments, fees and

charges

(b) Collect and recover money

owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover

debts due to us)

 

 

 

To manage our relationship with

you which will include:

(a) Notifying you about changes

to our terms or privacy policy

b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and

Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our

products/services)

To administer and protect our

business and this website

(including troubleshooting, data

analysis, testing, system

maintenance, support, reporting

and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running

our business, provision of administration and IT services,

network security, to prevent fraud and in the context of

a business reorganisation or group restructuring

exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website

content and advertisements to

you and measure or understand

the effectiveness of the

advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and

Communications

(f) Technical

Necessary for our legitimate interests (to study how

customers use our products/services, to develop them,

to grow our business and to inform our marketing

strategy)

To use data analytics to improve

our website, products/services,

marketing, customer

relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of

customers for our products and services, to keep our

website updated and relevant, to develop our business

and to inform our marketing strategy)

To make suggestions and

recommendations to you about

goods or services that may be of

interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our

products/services and grow our business)

5. WHO WE SHARE YOUR PERSONAL DATA WITH Data is not shared with any external parties other than within our safeguarding policy.

 

6. INTERNATIONAL TRANSFERS We do not make international transfers of data.

 

7. DATA SECURITY Data is processed securely offline or using protected cloud-based software which is password protected to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Any data on forms is stored within a password-protected database system.

 

 

8. DATA RETENTION Data is stored whilst you are a customer and will be stored for up to 5 years following the termination of services for tax, financial and other relevant business and contact purposes.

 

 

9. YOUR LEGAL RIGHTS Your rights are supported under Data Protection Legislation. This includes: • The right of access; • The right to be informed; • The right to rectification; • The right to erasure; • The right to restriction of processing; • The right to withdraw consent where consent was the lawful basis for processing; • Rights related to automated decision making (including profiling); • The right to object to processing; and • Right to data portability. You have the right to object to the above and to request changes and or removal to the above.

 

 

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES We may make changes to this website privacy policy and will inform you if this affects your data. We request that individuals keep us informed if your personal data changes during your business relationship with us.

 

 

11. QUERIES, REQUESTS OR CONCERNS Please address these to Amy Wild at the business contact address. At any time you have the right to lodge a complaint with the ICO.