+44 7535 000489
Data Privacy Notice for Website ‘Wild About Languages.com’ and other customer data held by us.
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WHO WE ARE AND IMPORTANT INFORMATION
Amy Wild and ‘Wild About Languages’. Contact us via email: wildaboutlanguages@gmail.com
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Financial Data: For payment purposes we use secure Stripe payment facility. We do not store your bank or card details.
Transaction Data: We hold details of bookings you have made and other transactions for use as part of our records of interactions and bookings made.
Technical Data: Our online form collects your IP address used to complete the form and we use Google Analytics which may track your general location.
Profile Data: We will hold data regarding purchases and bookings including personal data you may have entered at the time of booking. This information is used to monitor communications and bookings.
Usage Data: We keep a record of services you use from bookings you make with us.
Marketing and Communications Data: we collect information regarding your preferences in receiving marketing from our business. We do not share your information with third parties other than for legal reasons such as safeguarding.
3. HOW WE COLLECT YOUR PERSONAL DATA
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Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
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We may collect technical data from the following parties:] • Analytics providers such as Google based outside the UK
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Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe based in the UK.
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We collect personal data when you complete our website contact form and other forms we may need to enable you to order our services.
4. HOW WE USE YOUR PERSONAL DATA
Purposes for which we will use your personal data.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order
including:
(a) Manage payments, fees and
charges
(b) Collect and recover money
owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover
debts due to us)
To manage our relationship with
you which will include:
(a) Notifying you about changes
to our terms or privacy policy
b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our
products/services)
To administer and protect our
business and this website
(including troubleshooting, data
analysis, testing, system
maintenance, support, reporting
and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running
our business, provision of administration and IT services,
network security, to prevent fraud and in the context of
a business reorganisation or group restructuring
exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website
content and advertisements to
you and measure or understand
the effectiveness of the
advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(f) Technical
Necessary for our legitimate interests (to study how
customers use our products/services, to develop them,
to grow our business and to inform our marketing
strategy)
To use data analytics to improve
our website, products/services,
marketing, customer
relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of
customers for our products and services, to keep our
website updated and relevant, to develop our business
and to inform our marketing strategy)
To make suggestions and
recommendations to you about
goods or services that may be of
interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our
products/services and grow our business)
5. WHO WE SHARE YOUR PERSONAL DATA WITH Data is not shared with any external parties other than within our safeguarding policy.
6. INTERNATIONAL TRANSFERS We do not make international transfers of data.
7. DATA SECURITY Data is processed securely offline or using protected cloud-based software which is password protected to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Any data on forms is stored within a password-protected database system.
8. DATA RETENTION Data is stored whilst you are a customer and will be stored for up to 5 years following the termination of services for tax, financial and other relevant business and contact purposes.
9. YOUR LEGAL RIGHTS Your rights are supported under Data Protection Legislation. This includes: • The right of access; • The right to be informed; • The right to rectification; • The right to erasure; • The right to restriction of processing; • The right to withdraw consent where consent was the lawful basis for processing; • Rights related to automated decision making (including profiling); • The right to object to processing; and • Right to data portability. You have the right to object to the above and to request changes and or removal to the above.
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES We may make changes to this website privacy policy and will inform you if this affects your data. We request that individuals keep us informed if your personal data changes during your business relationship with us.
11. QUERIES, REQUESTS OR CONCERNS Please address these to Amy Wild at the business contact address. At any time you have the right to lodge a complaint with the ICO.